Privacy Policy

Your privacy is important to Shwe Bank and we are committed to prioritize your privacy and safeguard your personal data.

Personal Information

Personal information refers to data that has the potential to distinguish an individual uniquely. The bank has the authority to gather your personal information when you utilize its products and/or services, access its digital channels, visit its website, interact with its call centre, or meet with designated personnel.

Additionally, the bank might obtain or access personal information from alternative sources, including government bodies, financial entities, financial service providers, and business associates. The bank will acquire information from these sources only when your consent aligns with legal regulations, except in cases where it is essential for the bank within the boundaries defined by the law

Some examples of personal information may include your:

  • Name, age, date of birth, marital status 
  • Mailing or residential address, telephone numbers, email address
  • National Registration Card (NRC) Number, driver license number or Taxpayer Identification Number (TIN)
  • Bank account, debit and credit card details; financial history, assets
  • Information relating to your health, biometric data, criminal history, racial or ethnic origin.
  • Photograph, video or audio recording
  • Data related to devices or machines such as IP address, MAC address, Cookie ID
  • Biometric identifiers (Biometrics), e.g., facial recognition, fingerprint recognition, retina recognition, voice recognition for the purpose of verifying identity of applicants for services via digital channels, branches, website or call centre

Use of Personal Information

Bank will collect your Personal Information to enhance your experience while utilizing its products and/or services, as well as to fulfil legal obligations as mandated by relevant laws, either for the Bank’s compliance or yours.

In situations where permissible by your consent or the law, the Bank might share your Personal Data with third parties. These individuals or entities receiving such information will handle, employ, and/or reveal the Personal Data to the extent that your consent or the provisions outlined in this Policy permit.

The Bank may disclose your Personal Data for a range of intentions, such as providing services to you, studying and evolving products and/or services, carrying out research or analysing statistical information, fostering sales and promoting Bank-related advertising, managing organizational matters, preventing corrupt practices, enabling the Bank’s supporting service providers, and verifying customer identities.

Retention and Protection of Personal Information

The Bank employs physical, technical and organizational measures to secure the retention of your Personal Data.

Access to our information systems is controlled through identity and access management controls.

Furthermore, the Bank’s executives, staff, contractors, agents, advisors, and data recipients are legally obligated to maintain the confidentiality of Personal Data in accordance with the Bank’s confidentiality protocols.

All employees are also required to complete training about privacy and information security.

The Bank will keep your Personal Data for the duration of your customer relationship or affiliation with the Bank unless extended retention is mandated or allowed by law.

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