Senior Assistant, Banking Operations (Thingangyun)

Senior Assistant, Banking Operations (Thingangyun)

Job Description


Key Roles and Responsibilities

Main Responsibilities

  • Greet customers warmly and professionally, either in person, over the phone, or through digital channels.
  • Listen attentively to customer inquiries, concerns, and requests, and provide accurate and timely responses.
  • Assist customers with basic account transactions, such as deposits, withdrawals, transfers, and balance inquiries.
  • Educate customers about the bank’s various products and services that align with their needs.
  • Stay up to date with the bank’s products, services, policies, and procedures to provide accurate information to customers.
  • Promote relevant banking products, such as savings accounts, credit cards, loans, and investment options, based on customer needs.
  • Assist customers with account-related paperwork, applications, and documentation.
  • Accurately input and update customer information in the bank’s database.
  • Maintain records of customer interactions and transactions for future reference.

      Job Requirements

      • Excellent communication skills, both verbal and written.
      • Strong interpersonal skills and a customer-centric attitude.
      • Basic computer skills and proficiency in using relevant software applications.
      • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
      • Patience and empathy when dealing with customer concerns.
      • Willingness to learn and adapt to changing banking regulations and technology.
      • Prior experience in customer service, retail, or banking is beneficial but not mandatory.


        • Bachelor’s degree or equivalent.
        • Certificate or Diploma in LCCI holder will be beneficial.

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