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MISSION & VISION

Our goals for the better customer services

Vision

To be the premier bank in Myanmar that provides diverse financial services to impact our Rural and Urban development in nation-building.

Mission

We will contribute to rural and urban development by providing high-quality financial products and services.

ABOUT SHWE BANK

The best bank in myanmar

Who We Are?

Shwe Rural and Urban Development Bank (SHWE Bank), one of the private banks of the Republic of the Union of Myanmar, was incorporated as a limited company in accordance with the Financial Institutions Law of Myanmar and the Central Bank of Myanmar granted a banking license on 28 July 2014. SHWE Bank has established correspondent banking status with UOB, OCBC, Maybank, Krungthai Bank, Kasikorn Bank, Shinhan Bank, United Bank of India and Bank of Investment and Development of Vietnam.

Download SHWE Bank Corporate Profile

Our Corporate Value

Integrity

Truthfulness. No conflict of interest and healthy life-style.

Fair and Equitable Treatment

All business dealing with customers and staff, not be influenced by friendship or association, decisions on a strictly arms-length basis, full compliance with regulations and policies

Service excellence/orientation
Customer first, both external and internal

Empathy
Everyone has his role to play and can contribute, help, be kind

Teamwork
Two heads is better than one-even if we sometime disagree, transparency, diversification

Continuous learning / innovation
Improving and can do out- of- the- box thinking

Roles and Responsibilities of Board of Directors

The company is lead and guided by the Board of Directors comprised of 3 Independent Directors, 3 Executive Directors and 2 Non-Executive Directors.
Within the framework of its duties and responsibilities, the board has delegated certain authorities and powers to committees or individuals
Board members approve the bank’s strategy, the risk policy and management procedures, select, monitor, replace key executives, question senior management, design a reporting system, meet regularly with senior management and internal audit, regularly assess their practices, periodically assess the bank’s policies , exercise forward-looking judgment and ensure that adequate corrective actions be taken promptly where required.
Board of Director meetings are held once a month and there are 12 meetings in a year. There should not be a gap of more than 2 months between 2 meetings.
The Board approve
– Long-term objectives of the bank
– The bank’s annual budget
– The basis of allocation of capital within the bank and
– Review the corporate governance arrangements of the bank.

Corporate Governance

Customer

Ensuring that we continue to provide banking services for our customers

• Keeping our branches and operating center open

• ATM fully operational

• Enhance hygiene in all our physical channels namely branch and ATMs

• Helping our loans customers through moratoriums

• Promote usage of digital channels

• Providing delivery and pick up services for customers

Stakeholders

Protecting our business during these time of vulnerability

• Enhance corporate governance

• People transformation

Community

Helping the most in need during these COVID time

• INYA COVID Centre

• Donations

Risk Management

SHWE Bank manage the following key risks by identifying, measuring, controlling, monitoring and reporting as per the Risk Culture Diagram below:
Credit Risk, Market Risk Operational Risk , Liquidity Risk Legal, Regulatory, Reputational Risk Strategic Risk Group and Related Parties Risk.

Risk Identification

To recognize and understand all material risks
To verify all inherent risks in each activities or business line

Risk Management

Risks are quantified using various models and effective tools
To compute the potential impact of financial position & portfolio management

Risk Control

To maintain policies and procedures which define responsibilities and authorities for risk management
To follow AML/CFT guidelines to be prevented

Risk Monitoring

To establish MIS system to monitor timely basis
To facilitate the accurate review and information update to the senior management

COVID – 19 Management Policy

To facilitate Shwe Bank in business continuity planning in response to the pandemic, BCP Committee was established.

This policy is formulated as part of the Business Continuity Plan with a view to giving SHWE Bank guidance during the COVID-19 outbreak in Myanmar. The purpose of the policy is to:

1. Minimize health risks to employees
2. Minimize the risk of premises becoming a node of transmission
3. Ensure plans are in place should employees be are infected or quarantined
4. Ensure alternative arrangements so business operations can continue

This policy is implemented with the 3 management areas below:

1. Resource management
2. Operational and Customer management
3. Communications management (both internal and external)

1. Resource Management

The human resource was effectively managed by close monitoring on WFH, WIO (work in office) and Shift employees.

2. Operational and Customer Management

Emphasis was placed on minimizing disruptions across all branches and departments. All meetings were held online and fact-based decisions were made efficiently.
Safety measures were immediately taken: temperature taking and health screening; supply of PPEs, masks, disposable gloves, hand sanitizers and the regular disinfection of offices and enforcement of Social distancing for the employees and customers.

A robust employee sickness surveillance process was developed to identify and manage unwell employees.
Safety management was implemented for customers at branches including human traffic control.
A Customer Booking System was implemented for customers to pre-register and arrange appointments.
Contact details of customers were recorded to facilitate contact tracing if needed.
A SWAT Team was organized to assist branch operations during a high volume period or in the case of COVID-19 positive case in the shifts.

3. Communications Management
Employees were educated on COVID hazards highlighting infection control and good personal hygiene.
The development of the virus outbreak was continuously monitored and messages were disseminated to employees.
Employees were communicated on policies and procedures to report sickness or developing symptoms.
Customers were communicated on the safety measures in the Bank premises.

Support provided for the staff
The policy ensures that support is provided to staff.
– Cash support was provided to those hospitalized and to those under quarantine. Cash support as well as meals were provided to those who perform their duties by working in office.
– The Bank also arranged Telehealth Service to its employees.
– Care packages of Anti-COVID items were distributed.
– Weekly nutritious food and drinks were offered.

– Data packages are provided to help the staff stay connected without worrying about the cost.
– Campaigns were introduced to help the staff stay robust even during the WFH periods.
– COVID vaccination was arranged for all staff.

The policy was crucial in producing the following benefits:

Physical as well as mental wellbeing of the staff was taken care of during the pandemic period
Workplace transmission was minimal
The Bank has not disrupted its services. All branches and departments have been operating until now
98% of SHWE Bank’s staff were vaccinated.

Summary of Code of Conduct

This Code of Conduct (the Code) sets out the basic principles for activities throughout SHWE Bank. The code also offers guidance on personal conduct and outlines on implementation of this code in order to safeguard the interests of our clients, abide by market integrity, prevent the laundering of money gained through criminal activities, and combat corruption & terrorism from within the SHWE Bank. SHWE Bank acknowledges the need to uphold the integrity of every transaction it enters into and believes that honesty and integrity in its internal conduct would be judged by its external behavior. This code is to be read in conjunction with detailed policies and procedures of the Bank and with the external statutory regulations to be applied in day-to-day conduct by all individuals to maintain this high level of the integrity that the Bank enjoys.

Purpose
The policy’s main objectives are:

To Maintain the highest standards of conduct both at and outside the Bank.
To define the values and basic principles that guide us in achieving our One Mission.
To contribute to safeguarding the reputation of SHWE Bank.
To maintain the public’s trust and preserve the quality of the work environment, the conduct must be based on the following basic principles, which we must apply in our day-to-day activities:
To avoid conflict of interest.
To avoid misuse of position.
To prevent misuse of information gained through the Bank’s operations, either for personal gain or for any purpose other than that intended by the Bank.
To ensure completeness and accuracy of relevant records.
To ensure confidentiality of communication and transactions between the Bank and its customer.
To ensure fair and equitable treatment of all Customers and others who rely on or who are associated with the Bank.
To be compliant with Anti-Fraud Policy
To be compliant with Reporting and Whistleblowing Procedure
Reporting and Whistleblowing Procedure

SHWE BANK E-BOOK

See what SHWE Bank is up to by downloading our corporate booklet, but wait, we are still working hard to finalise our corporate booklet.
Stay Tuned. Meanwhile feel free to explore our brand-new website.