Full Time
Posted 5 days ago

Unit Head

Location: Region – Yangon, Township – Kyauttada

Employment Type – Full Time

Unit Head

Job Descriptions:

  • Contact center reporting
  • Receive key updates from process owners
  • Monitoring and providing key updates and complaints from public to concerned process owners
  • Establish and manage contact center, call systems, i.e., telephony system, chatbots, email, SMS etc.
  • Customer Research
  • Storing customer information log
  • Logistics and security arrangements
  • Scripting establishing and review
  • KPI establishing and review
  • Training arrangement with process owners
  • Inbound call center responsibilities are all about communication skills, rules, potential to deal with various customers of various attitudes and satisfying the customers through communication by resolving queries efficiently
  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Basic duty is to answer all the incoming calls, but answering in a polite manner
  • The main responsibility of a Call Center is to give professional customer care service
  • Sorting out the complaints is an important duty of a Call center, some issues may need urgent attention and some may take more time, a Call center staff has to organize everything according to the priority
  • Understanding standard bank transactions, as well as common product and services
  • Scheduling the Follow-up calls to handle customer complaints regarding bank issues/process
  • Keep records of all conversations in our call center database in a clear way

Job Requirements:

  • At least 4 years in managing call center operations team
  • Good presentation and public speaking skills
  • Good command of written and spoken English
  • Any bachelor’s degree holder

Job Features

Job Category

Banking Operation, Call Center Operation

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