Job Description

Key Roles and Responsibilities

Main Responsibilities

• Greet customers warmly and professionally, either in person, over the phone, or through digital channels.
• Listen attentively to customer inquiries, concerns, and requests, and provide accurate and timely responses.
• Assist customers with basic account transactions, such as deposits, withdrawals, transfers, and balance inquiries.
• Educate customers about the bank’s various products and services that align with their needs.
• Stay up to date with the bank’s products, services, policies, and procedures to provide accurate information to customers.
• Promote relevant banking products, such as savings accounts, credit cards, loans, and investment options, based on customer needs.
• Assist customers with account-related paperwork, applications, and documentation.
• Accurately input and update customer information in the bank’s database.
• Maintain records of customer interactions and transactions for future reference.

Job Requirements

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a customer-centric attitude.
• Basic computer skills and proficiency in using relevant software applications.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Patience and empathy when dealing with customer concerns.
• Willingness to learn and adapt to changing banking regulations and technology.
• Prior experience in customer service, retail, or banking is beneficial but not mandatory.

Qualifications

• Bachelor’s degree or equivalent.
• Certificate or Diploma in LCCI holder will be beneficial.