The Assistant Operation Manager supports the daily execution and coordination of finance-related operational tasks in Mobile Financial Services (MFS), specifically in cash and non-cash operations. This role ensures timely reconciliation, transaction execution, and issue resolution across fund transfers, merchant settlements, interbank transfers, and government payments. All critical actions and approvals will be aligned with the Digital Operation Manager.
Responsibilities
🔹 Cash Operations
Manage Master Agent Fund In/Fund Out processes.
Verify daily funding receipts via online banking, share confirmations with E-Money Operations Team.
Coordinate physical cash withdrawals and bank transfers.
Track and resolve fund discrepancies and complaints with approval of the Digital Operation Manager and HOD.
🔹 Merchant & Government Settlements
Oversee merchant cashback and partner settlement disbursements (cash & banking).
Coordinate monthly government bill payments (PO creation, agent coordination).
Ensure proper signatures, receipts, and reconciliation evidence are tracked.
🔹 Interbank Transfers
Coordinate with E-Money Operations Team and H.O bank branches for outgoing transfers.
